Privacy Policy

Villa Concierge Service Costa Rica
Last Updated: 22/02/2026

1. Introduction

 

Villa Concierge Service Costa Rica (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a service request, including our grocery pre-stocking form.

By using our website, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Full name

  • Email address

  • Phone / WhatsApp number

  • Arrival date

  • Service preferences (including grocery selections and special requests)

  • Any additional notes you voluntarily provide

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Date and time of access

 

3. How We Use Your Information

We use your information to:

  • Coordinate and deliver concierge services

  • Process grocery pre-stocking requests

  • Communicate regarding your reservation or stay

  • Respond to inquiries

  • Improve our services

  • Comply with legal obligations

We do not sell, rent, or trade your personal information.

4. How We Share Information

We may share necessary information with:

  • Local vendors and suppliers (e.g., grocery providers)

  • Transportation providers

  • Service partners involved in fulfilling your request

Information is shared only to the extent necessary to provide the requested service.

We may also disclose information if required by law.

5. Data Security

We implement reasonable administrative and technical safeguards to protect your personal information.

However, no online transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

 We retain personal information only as long as necessary to:

  • Provide services

  • Maintain business records

  • Comply with legal obligations

7. Your Rights (U.S. Residents)

Depending on your state of residence (including California), you may have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal data

  • Request information about how your data is used

To exercise these rights, contact us at:
📧 info@zoecrconcierge.com

8. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve user experience

  • Analyze traffic

  • Ensure website functionality

You may disable cookies in your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

10. Children’s Privacy

Our services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from minors.

11. Updates to This Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date.

12. Contact Information

If you have questions regarding this Privacy Policy, please contact:

Villa Concierge Service Costa Rica
Email: info@zoecrconcierge.com
WhatsApp: +506 8521 5577